n1gang Privacy Policy

1. Information We Collect

During the registration process and use of the n1gang platform, we collect various categories of information to ensure that the services we provide run smoothly, securely and in compliance with the applicable international licensing requirements.

Personal Identity Information:

• Full name as per identity card (MyKad) or passport
• Date of birth — for age verification (21 years and above)
• Malaysian identity card number (MyKad) or passport number
• Current residential address
• Active mobile phone number
• Valid email address

Financial and Transaction Information:

• e-wallet account details (Touch 'n Go eWallet, DuitNow) for deposit and withdrawal purposes
• Bank account information registered via FPX for online transactions
• Crypto wallet address if using USDT, BTC or ETH payment methods
• Records of deposit and withdrawal transaction history in your account

Platform Usage Information:

• Login data including IP address, device type and web browser used
• Records of gaming and betting activity on the platform
• Account settings preferences and history of interactions with our customer service
• Cookie data and session analytics for improving the user experience

2. Purpose of Using Information

Every piece of information collected by n1gang is used for specific and legitimate purposes. We do not use user data beyond the scope stated in this policy without prior notice.

• Identity and age verification of users during the new account registration process
• Processing deposits and withdrawals via registered payment methods
• Prevention of fraud, money laundering and activities that violate the terms of use
• Compliance with Know Your Customer (KYC) procedure requirements under international licensing obligations
• Sending important notifications related to accounts, bonuses and promotional campaigns to registered users
• Continuous improvement of the user experience based on analysis of platform usage patterns
• Providing 24/7 customer support via live chat and email in Malay and English
• Compliance with directions from relevant international regulatory bodies

3. Sharing Information with Third Parties

In certain limited circumstances, n1gang may share user information with selected third parties to enable the platform to operate effectively. Such sharing is done on the basis of legitimate business necessity and is subject to strict confidentiality agreements.

Parties that may receive limited access to your data:

• Payment service providers that process your deposit and withdrawal transactions
• Gaming software providers and technology platform providers that carry out system maintenance
• Identity verification companies that implement KYC procedures for licensing compliance
• Regulatory bodies or legal authorities when required by court order or law

All third parties involved are required to comply with the data protection agreements set by n1gang. They are not permitted to use user data for any purpose other than the tasks assigned to them.

4. Data Security and Storage

n1gang continuously invests in security infrastructure to ensure user data is protected from unauthorised access, loss or misuse. The security measures we employ include:

• Data encryption using industry-standard SSL/TLS protocols for all communications between your device and our servers
• Strict internal access controls — only authorised staff may access user data
• Continuous monitoring systems to detect and respond to suspicious activity
• Password storage using irreversible hashing methods
• Regular internal and external security audits to assess the effectiveness of protection measures
• Tested data recovery procedures to ensure continuity of service

User data is retained for as long as your account is active or as long as necessary to fulfil legal and licensing obligations. Once an account is closed, data that is no longer required will be deleted or anonymised in accordance with our internal retention policy.

5. Cookies and Tracking Technologies

The n1gang platform uses cookies and similar tracking technologies to improve the user experience, maintain secure login sessions and analyse platform usage patterns for service improvement purposes.

Types of cookies used:

• Essential Cookies: Required for basic platform functions such as login verification, session management and security. These cookies cannot be disabled.
• Performance Cookies: Collect aggregated data on how users interact with the platform to help us identify areas that require technical improvement.
• Preference Cookies: Store your chosen settings such as interface language and display preferences so you do not need to set them again each time.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help guide.

6. Cross-Border Data Transfers

As n1gang operates under international licensing, user data may be processed or stored on servers located outside Malaysia. These cross-border data transfers are carried out with appropriate protection measures in place.

We ensure that any international data transfers are conducted in line with data protection requirements equivalent to the standards we apply in Malaysia. All overseas service providers that handle n1gang user data are required to comply with comprehensive data protection agreements.

7. Protection of Underage Users

The n1gang platform strictly limits use of its services to individuals aged 21 and above only. We do not knowingly collect or process personal data from individuals below the stipulated age limit.

During the registration process, age verification is carried out through date of birth checks and KYC procedures that require valid identity documents. If we find that personal data of a child or underage individual has been collected without our knowledge, we will take immediate action to delete that data and close the account in question.

If you have information that someone under the age of 21 has registered an account on our platform, please contact our customer support team via live chat or email for immediate action.

8. Changes to This Privacy Policy

n1gang reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to users via notifications on the platform or through the email address registered to your account.

The effective date shown at the top of this policy will be updated each time changes are made. You are advised to review this policy periodically to ensure you are always aware of how we handle your personal information.

Continued use of the n1gang platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and request deletion of your personal data.

9. Contact Us About Privacy

For any questions, concerns or requests regarding how n1gang handles your personal data, you may contact our customer support team, which operates 24 hours a day, 7 days a week.

Our support team is available to handle enquiries in Malay and English via live chat on the platform or through the following email:

Privacy Support Email:
[email protected]

We will endeavour to respond to all privacy-related enquiries promptly. For requests that require a more thorough internal review, we will provide an update within a reasonable period.